Fixed Ops Training

Fixed Ops Training

Y.E.S. Service Drive Workshop

The effectiveness of The Academy’s Y.E.S. process flows into the service drive with our Y.E.S. Service Drive Workshop. Utilizing the same principles to build this curriculum, service advisors will learn better communication with customers that will increase service sales, hours per repair order, and CSI. We work on-location with your service manager and advisors to implement a solid process in only two days.

Course topics include:

    • Communication skills
    • Customer engagement
    • Needs analysis
    • Creating a need beyond LOF
    • Service presentation
    • Overcoming service objections
    • Working a schedule